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Customer Service – Inquiries

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries

Issue of quality report for medical product issued by Drug Quality Control Laboratory

This service enables an application for a quality report on a medical product issued by a drug quality control laboratory to ensure the product's usability.

Registration of A Manufacturer of Medical Products

This service allows the registration of the manufacturing sites of medical products (human) in UAE.

Analyze/ Re-Analysis of a Medical Product for A Pharmaceutical Company and Its Subsidiaries

This service allows the analysis of medical products to ensure that their ingredients, active substance and preservatives are suitable for use.

Registration of Pharmaceutical Product for General Sale

This service enables the customers to submit applications to register simple pharmaceutical products with limited medicinal usage, which cannot be considered medicines and are intended for general sale. These include products such as dietary supplements,medical cosmetics and medical disinfectants.

Issue a Certificate of Compliance with the good Practice Standards of a Pharmaceutical Establishment

This service allows the submission of a request to obtain a Good Storage and Distribution Practice (GSDP) certificate for companies that store medical products in the logistic warehouses in the free zones, that to ensure the quality of medical products by storing them according to the Good Storage and Distribution Practices.

Renewal of Registration of a Pharmaceutical Product derived from Natural Sources

This service allows the renewal of registration of pharmaceutical products derived from natural sources such as medicinal plants and animal.

Registration of A Pharmaceutical Product Derived from Natural Sources

This service allows the registration of pharmaceutical products derived from natural sources such as medicinal plants and animal.

Issue of a Certificate of a Pharmaceutical Product for Export

This service enables pharmaceutical manufacturers inside the UAE to apply for a pharmaceutical product certificate for the purpose of exporting such products.