The policy aims to regulate the management of the Ministry of Health and Prevention’s accounts across various social networking sites, including preparation of materials, obtaining official approvals, publication and response reactions to posts. This is within the Ministry's keenness to interact with customers across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations.
This policy for social media control and sharing tools used by the Ministry covers several channels, notably:
While welcoming the participation of the public across all channels, as this will provide an opportunity for effective interaction, the Ministry of Health and Prevention, will be obliged to remove any comments that contravene the above regulations or policy, specifically that:
In the event of any of the above-mentioned or other similar breaches, the Ministry will take appropriate actions, according to regulations set forth in this regard, including removal of comments from some sites and ignoring or even blocking others, if necessary. The Ministry encourages exchange of views based on respect for others' opinions, towards improved services to all users and customers.
Steps taken to respond to inquiries and consultations received through social Media: