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Customer Complaints

MOHAP Policy for Handling Complaints

Ministry of Health & Prevention is committed to achieve customers' happiness and provide them with outstanding services according to their needs and expectations. MOHAP also believe that customer complaints are opportunities for improvement
MOHAP is providing their customers with an integrated system where they can submit their complaints taking into the concern its ease of use, objectivity and maintaining the confidentiality and reliability of the information provided by customers. Moreover, the system is monitored and audited on a regular basis in accordance with the best practices both locally and internationally.
In addition, we emphasize that all complaints and suggestions will be treated as strictly confidential and with importance, objectivity and efficiency taking into account the Impartiality.
MOHAP complaints management system has been developed based on the requirements and the terms of ISO 10002:2018 and taking into account the UAE Federal Feedback Gate "NCRM" and will continuously modernize and improve it
For more information about the complaints policy (This document is only available in Arabic), please click   here​

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