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Umm Al Quwain

1.   Important Information about the Center

The customer service center at Umm Al Quwain District has been established in 2012, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of UAQ Medical District. The center offer a group of services for its customers, and below are the key information of the center:

Working Days & Hours

Sunday to Thursday

From 7:30 am morning to 14:30 in the Evening

The average Waiting Time Less than 3 minutes "The time might be higher at the peak times"


2.   Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Sick Leaves and Medical Reports Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Customer Care Customer Complaints, Suggestions, and inquiries.
Control & Inspections Inspection of medical and pharmaceutical establishments, Health Advertisements Inspection, Complaints on private health facilities and their medical staff and inspection of medicines and fines payments.


3.   Center Sections

The center include the following sections:

Customer Services officer/ counters Will provide customers with the requested services
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.


4.   General Facilities available in the center

The following facilities are available in the center:

  • Free Car Parking.
  • A dedicated Elevator only for customers/
  • Public Transport available directly in front of the center.
  • Free Snacks and Soft drinks Machine.
  • Free Wi Fi.
  • Printing and copy machine.
  • Reservations & Travel Office in the same building.
  • Separated waiting area for men and women with comfortable chairs.
  • Prayers rooms for men and women and specials chairs for elders.
  • Toilets.
  • Small tables in the waiting area.
  • Special devises to assess customer happiness and satisfaction.


5.   Contact the center

You may contact Umm Al Quwain Customer Service Center at following:​

Center Email Address info​


6.   Center Location and Coordinates

Location Map

Coordinates:  25°19'55.7"N 55°23'24.5"E​ ​​

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