Ras Al Khaimah

1. Important Information about the Center

The customer service center at Ras Al Khaimah District has been established in 2007, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of RAK Medical District. The center offers a group of services for its customers, and below are the key information of the center:

The Center address	Ras Al Khaimah- Itisalat Road Al Nakheel area- opp. Hilton Hotel RAK Medical District Building Ground Floor
Working Days & Hours	Sunday to Thursday From 7:00 am morning to 15:30 in the Evening
Peak Times	From 11:00 am to 12:30 pm
The average Waiting Time	Depends on the service: 2 min for health cards 10 min for other services "Vary depending on peak times"
The Average number of customers per hour	15 Customer

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Evaluation of Healthcare Professionals	Evaluation of healthcare professionals including doctors , pharmacists, technicians and nurses in different specialties and levels
Sick Leaves and Medical Reports	Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals.
Licensing & Registration of Healthcare Facilities	Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports.
Customer Care	Customer Complaints, Suggestions, and inquiries.
Health Registration	Issuance of health cards, renewal, and replacement of cards

3. Center Sections

The center include the following sections:

Reception office	Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters	Will provide customers with the requested services
Customer Happiness office	Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office	Will provide you with full support ensure an excellent, happy, and easy customer journey.

4. General Facilities available in the center

The following facilities are available in the center:

Car Parking.
Public Transport available directly in front of the center.
Prayers rooms for men and women.
Toilets.
Hospitality services.
E- dirham and ATM Machine.
Special facilities for disabled and elder people (Chairs, Call for help services, offices, and car parking for disabled).
Car parking for people with special needs,
Separated waiting area for men and women.
Laptop available for customers.
Free WiFi Internet.

5. Contact the center

You may contact Ras Al Khaimah Customer Service Center at following:

Contact Number	+971-80011111
Center Email Address	info@mohap.gov.ae

6. Center Location and Coordinates

Location Map

https://goo.gl/mO6wMm

Coordinates: 25°47'41.5"N 55°58'12.0"E

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