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Abu Dhabi

1.   Important Information about the Center

Abu Dhabi customer service center is one of the services​ centers center in the Ministry of Health & Prevention and is located at the ministry headquarter in Abu Dhabi. The center offer a group of services for its customers, and below are the key information of the centers:

Working Days & Hours

Sunday to Thursday

From 7:30 am to 14:30 pm

The average Waiting Time Around 5 minutes "The time might be higher at the peak times"


2.   Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing & Registration of Pharmaceutical Products Registration of a conventional pharmaceutical products, Veterinary Product Registration and Medical Equipment Registration
Sick Leaves and Medical Reports Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Licensing of Medical Advertisements Licensing of different types of medical advertisements and related licenses fees payments.


3.   Center Sections

The center includes the following sections:

Customer Services officer/ counters Will provide customers with the requested services
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.


4.   General Facilities available in the center

The following facilities are available in the center:

  • Paid Car Parking as per Department of Transport fees.
  • Paid Valet Car Parking.
  • Toilets.
  • Prayers rooms for men and women.
  • E- dirham and ATM Machine.
  • Special devised to assess customer happiness and satisfaction.


5.   Contact the center

You may contact Abu Dhabi Customer Service Center at following:​

Center Email Address


6.   Center Location and Coordinates

Location Map​

Coordinates: 24°27'18.1"N 54°23'39.6"E

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