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1.   Important Information about the Center

The customer service center at Sharjah District has been established in 2012, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of Sharjah Medical District. The center offer a group of services for its customers, and below are the key information of the center:

The Center address

Sharjah- Lake Corniche Road

Behind Abu Dhabi National Bank

Al Reem Plaza Building

Ground Floor

Working Days & Hours

Sunday to Thursday

From 7:30 am morning to 14:30 in the Evening

Peak Times From 10:00 am to 12:30 pm
The average Waiting Time Around 5 minutes "The time might be higher at the peak times"
The Average number of customers per hour 40 Customer


2.   Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing and Evaluation of Healthcare Professionals Licensing and renewal of healthcare professionals including doctors , pharmacists, and technicians in different specialties and levels.
Sick Leaves and Medical Reports Attestations of Sick Leave and medical reports.
Licensing & Registration of Healthcare Facilities Licensing and registration of medical stores, scientific centers, pharmacies, and related.
Customer Care Customer Complaints, Suggestions, and inquiries.
Health Registration Issuance of health cards, renewal, and replacement of cards


3.   Center Sections

The center include the following sections:

Reception office Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters Will provide customers with the requested services
Customer Happiness office Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.


4.   General Facilities available in the center

The following facilities are available in the center:

  • Paid Car Parking as per Sharjah Municipality fees.
  • Free valet Parking.
  • Innovation Area (Books for different ages, Arabic & English Newspapers, Child Play area).
  • Special facilities for disabled and elder people (Chairs, Call for help services, offices, and car parking for disabled).
  • Free WiFi Internet.
  • Taxi Order Service.
  • Public Transport available directly in front of the center.
  • Coffee Shop and snacks.
  • Typing Center (Patients Friend Committee).
  • Reservations & Travel Office (Dnata).
  • Toilets.
  • Separated waiting area for men and women with comfortable chairs.
  • Prayers rooms for men and women and specials chairs for elders.
  • Mobile Charging Service.
  • Small tables in the waiting area.
  • E- dirham and ATM Machine.
  • Special devises to assess customer happiness and satisfaction.
  • First Aid Kit
  • Wheelchair for emergencies.
  • Abu Dhabi Islamic Bank at the same Building


5.   Contact the center

You may contact Sharjah Customer Service Center at following:

Center Phone Number +97165722222
Center Manager Phone Number +97165076200
Customer Happiness Phone Number +97165076229
Center Email Address


6.   Center Location and Coordinates

Location Map​

Coordinates: 25°19'55.7"N 55°23'24.5"E

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