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Dubai

1.   Important Information about the Center​

Dubai customer service center has been established in 2011, and is considered the main services center in the Ministry of Health & Prevention and is located at the ministry headquarter. The center offers a group of services for its customers, and below are the key information of the centers:

Working Days & Hours

Sunday to Thursday

From 7:00 am morning to 15:30 in the Evening

The average Waiting Time Around 3 minutes "The time might be higher at the peak times"

 

2.   Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing & Registration of Pharmaceutical Products Registration of a conventional pharmaceutical products, Veterinary Product Registration and Medical Equipment Registration
Sick Leaves and Medical Reports Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Training & Continuous Medical Education Request Training Hours Accreditation for Scientific Events.
Licensing & Registration of Healthcare Facilities Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports
Control & Inspections Inspection of medical and pharmaceutical establishments, Health Advertisements Inspection, Complaints on private health facilities and their medical staff and inspection of medicines and fines payments.

 

3.   Center Sections

The center include the following sections:

Customer Services officer/ counters Will provide customers with the requested services
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.

 

4.   General Facilities available in the center

The following facilities are available in the center:

  • Car Parking area opposite the center.
  • Public Transport available directly in front of the center (To Rashidyia and Etisalat Metro Stations).
  • Coffee Shop and snacks.
  • Typing Center.
  • Reservations & Travel Office (Dnata).
  • Snacks and Soft drinks Machine.
  • Toilets.
  • Special facilities for disabled and elder people in the parking, entries, and service counters.
  • Separated waiting area for men and women with comfortable chairs.
  • Prayers rooms for men and women and specials chairs for elders.
  • Closed meeting rooms with PCs.
  • Small tables in the waiting area.
  • E- dirham and ATM Machine.
  • Special devised to assess customer happiness and satisfaction.

 

 

5.   Contact the center

You may contact Dubai Customer Service Center at following:

Center Manager Phone Number +97142301430
Center Email Address csdubai@moh.gov.ae

 

6.   Center Location and Coordinates

https://goo.gl/maps/x17wok7fy4y​
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