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Abu Dhabi

1.   Important Information about the Center

Abu Dhabi customer service center is one of the services centers center in the Ministry of Health & Prevention and is located at the ministry headquarter in Abu Dhabi. The center offer a group of services for its customers, and below are the key information of the centers:

The Center address

Abu Dhabi- Al Muroor Street.

Dust Thani Hotel Building- opp. Al Jazeera Club Stadium

Ministry of Health & Prevention Headquarter

11th Floor

Working Days & Hours

Sunday to Thursday

From 7:30 am to 14:30 pm

Peak Times From 11:00 am to 12:30 pm
The average Waiting Time Around 5 minutes "The time might be higher at the peak times"
The Average number of customers per hour 10 Customers


2.   Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing and Evaluation of Healthcare Professionals Evaluation of pharmacists and assistant pharmacists
Licensing & Registration of medical, and Pharmaceutical Products Registration of drugs, pharmaceuticals, chemical precursors and related companies and facilities.
Clearance, Export and Import Permissions Permission issuance for exporting and importing of drugs, materials, medical equipment's, chemical precursors, and related services.
Sick Leaves and Medical Reports Attestations of Sick Leave and medical reports, and reports issued by the health authorities.
Purchasing Registration and approval of vendors, tenders delivery, an other vendors related services
Licensing of Medical Advertisements Licensing of different types of medical advertisements, and related licenses fees payments.
Licensing & Registration of Healthcare Facilities Licensing and registration of medical stores, scientific centers, and GMP certificates.


3.   Center Sections

The center include the following sections:

Reception office Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters Will provide customers with the requested services
Customer Happiness office Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.


4.   General Facilities available in the center

The following facilities are available in the center:

  • Paid Car Parking as per Department of Transport fees.
  • Paid Valet Car Parking.
  • Toilets.
  • Prayers rooms for men and women.
  • E- dirham and ATM Machine.
  • Special devised to assess customer happiness and satisfaction.


5.   Contact the center

You may contact Abu Dhabi Customer Service Center at following:

Center Phone Number +97126520590
Center Manager Phone Number +97126520510
Customer Happiness Phone Number +97126520513
Center Email Address


6.   Center Location and Coordinates

Location Map​

Coordinates: 24°27'18.1"N 54°23'39.6"E

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